Post by account_disabled on Dec 27, 2023 22:47:12 GMT -5
How to react to negative opinions about the company? Is it worth being afraid of them? A dissatisfied customer who has not read the terms and conditions points to problems with the support department The customer did not like the product or service provided You put a lot of effort into your business. You invest your own money in it. You live off the income you manage to generate. The survival of your employees often depends on your success. No wonder negative reviews sometimes keep you awake at night. Remember, however, that you can turn most of them into a competitive advantage with conscious action.
Try it for free How to do it? Quite simply. Just realize what bad reviews on Google My Business really are. And then learn to respond repetitively and effectively to each of the negative comments. What you need to know about neg Phone Number List ative comments under the Google listing? First of all, it is worth realizing what emotional state the people who exhibit them are in. They are disappointed people. In addition, some of them assume in advance that the seller will argue with them. This puts them in defensive mode. And that makes them use harsher vocabulary.
This is a knee jerk attempt to refute counterarguments before they arise. Pretty obvious, right? Add to this the fact that emotions are a powerful motivator. And this means that a satisfied customer will have less motivation to leave a comment than a person whose expectations were not met. The best solution suggests itself. Instead of bouncing the ball and fueling negative emotions, it is better to smooth things over. Why are positive opinions not enough to gain customer trust? Easy to say, but how to do it? After all, you too can have a bad day when you reply to a negative comment.
Try it for free How to do it? Quite simply. Just realize what bad reviews on Google My Business really are. And then learn to respond repetitively and effectively to each of the negative comments. What you need to know about neg Phone Number List ative comments under the Google listing? First of all, it is worth realizing what emotional state the people who exhibit them are in. They are disappointed people. In addition, some of them assume in advance that the seller will argue with them. This puts them in defensive mode. And that makes them use harsher vocabulary.
This is a knee jerk attempt to refute counterarguments before they arise. Pretty obvious, right? Add to this the fact that emotions are a powerful motivator. And this means that a satisfied customer will have less motivation to leave a comment than a person whose expectations were not met. The best solution suggests itself. Instead of bouncing the ball and fueling negative emotions, it is better to smooth things over. Why are positive opinions not enough to gain customer trust? Easy to say, but how to do it? After all, you too can have a bad day when you reply to a negative comment.