Post by account_disabled on Mar 10, 2024 5:34:01 GMT -5
Consumer behavior is reshaped as technology advances. Now, customers are much more accustomed to the practicality and ease of the virtual world and demand that companies offer engaging digital experiences according to their convenience. In these circumstances, chatbots come in as a solution to ensure agility and optimization in customer service. Chatbots, automated conversation systems powered by artificial intelligence, are a powerful tool that can make a real impact on the customer experience and, consequently, on the company's results. They have the potential to be used in strategies to attract more customers and generate value for your brand. ChatGuru's automation technology is capable of understanding and responding to a wide range of customer questions. Our customer service bots can reduce costs, improve the customer experience, increase interaction with the public, facilitate company tasks and grow your business. Available 24/7, chatbots often respond to customer questions faster than human agents can.
Therefore, its implementation brings efficiency to companies that handle a large volume of customer call requests. According to a survey carried out by Forrester, a North American company that works to create solutions to improve customers' shopping experience, 73% of consumers say that having their own time valued is one of the biggest differentiators that a company can offer to really deliver quality service. And at least 53% of consumers tend to abandon a purchase when they cannot find quick answers to their questions, according to this same study. The numbers highlight Brazil Phone Number Data the importance of reducing response times. For this problem, chatbots are also the solution. If one person on the customer service team can answer just one question at a time, the chatbot is capable of speaking to all contacts simultaneously and quickly. In addition to the prompt response, chatbots are not subject to schedules or fatigue. It works at any time of the day or night that the consumer wants, and does not make mistakes due to stress or lack of attention. The software guarantees the best response available in its database for the user and the shortest response time.
If the chatbot cannot understand a question or does not have the necessary resources to respond, a human professional will be called. This way, your customer is satisfied, they feel that their needs are heard and your human service team will only focus on more complex matters. With ChatGuru's real-time messaging and chat service, you can reduce service time, control interaction with customers across channels and identify suitable products or services for the moment of contact or resolution of your customer's demand. Here, you will learn more about the possibilities of our platform. Check out! Channel Conversational platforms have gained space in recent years. The highlight is WhatsApp, a communication application installed on 98% of Brazilian smartphones and used daily by 86%. The data comes from a survey carried out by Opinion Box during the pandemic. In this context, WhatsApp has become an alternative for sales and business relationships, as the study attests. Of those interviewed, 76% use the messaging app to communicate with companies, while 52% revealed that they buy products and services through it.
Therefore, its implementation brings efficiency to companies that handle a large volume of customer call requests. According to a survey carried out by Forrester, a North American company that works to create solutions to improve customers' shopping experience, 73% of consumers say that having their own time valued is one of the biggest differentiators that a company can offer to really deliver quality service. And at least 53% of consumers tend to abandon a purchase when they cannot find quick answers to their questions, according to this same study. The numbers highlight Brazil Phone Number Data the importance of reducing response times. For this problem, chatbots are also the solution. If one person on the customer service team can answer just one question at a time, the chatbot is capable of speaking to all contacts simultaneously and quickly. In addition to the prompt response, chatbots are not subject to schedules or fatigue. It works at any time of the day or night that the consumer wants, and does not make mistakes due to stress or lack of attention. The software guarantees the best response available in its database for the user and the shortest response time.
If the chatbot cannot understand a question or does not have the necessary resources to respond, a human professional will be called. This way, your customer is satisfied, they feel that their needs are heard and your human service team will only focus on more complex matters. With ChatGuru's real-time messaging and chat service, you can reduce service time, control interaction with customers across channels and identify suitable products or services for the moment of contact or resolution of your customer's demand. Here, you will learn more about the possibilities of our platform. Check out! Channel Conversational platforms have gained space in recent years. The highlight is WhatsApp, a communication application installed on 98% of Brazilian smartphones and used daily by 86%. The data comes from a survey carried out by Opinion Box during the pandemic. In this context, WhatsApp has become an alternative for sales and business relationships, as the study attests. Of those interviewed, 76% use the messaging app to communicate with companies, while 52% revealed that they buy products and services through it.