And it’s safe. And it’s preferred

And it’s safe. And it’s preferred by many for most or all of their work weeks. I recently spoke at a conference where the audience was contact center leaders, and for most in the room who were shifting from full-time WFH over to hybrid, the decision was not the employees’ choice – it was “management preference.” Do I think there will be consequences? Yes, I do.







People that prefer full-time WFH have plenty https://lastdatabase.com/ of options to find that, and they will migrate to those places where their preferences are seen and heard. In the contact center environment, we have the ability to offer many options to our employees. Like in-office, WFH, hybrid, part-time, full-time, split-shifts, self-scheduling, on-demand staffing, trades, and giveaways. Does it cost more to offer all of these things? Yes, of course it does.







But companies that offer lots of options will attract the best talent and keep them longer. Full stop. WFH IMPLEMENTATION Q. Describe what happened when employers implemented WFH in short order during the pandemic. What were the challenges and how were they